In saying that, I missed a customer this morning. She sent a facebook message to ask what time I opened. I didn't get the message until she was headed home because I was dealing with what needed to be dealt with at home. I apologized, she accepted... she was truly very gracious about it and assured me that she would be back.
I just want to say Thank you to all of you that understand that as Small Business Owners/Operators. We feel bad when things like this happen but we have no choice. We do everything in our power to be here for you because our posted hours are as important to us as they are to you. But on occasion when we cannot be there, THANK YOU for not being to upset with us, for understanding that we have lives that sometimes interfere with our businesses whether we want them to or not. Thank you for not making us feel worse about a bad situation. Today, this customer made me feel so much better just because I realized she was not angry or upset with me, she didn't post a bad review, or say bad words about me or the store. She just excused me for something that was out of my control. She was kind and polite. It was a refreshing difference in what we sometimes see.
If this makes you think about the how you treated someone recently, or your reaction to something that happened that didn't make you happy. Did you react with kindness? I hope so because the person on the receiving end was probably very grateful if you did.